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AI Assistant for VTEX Store Support
Deliver a new shopping experience with the Intelligent Assistant integrated into your VTEX store. From catalog navigation to checkout — including reverse logistics — provide fully automated and personalized service with cutting-edge Generative AI technology.
What is the Intelligent Assistant?
An intelligent assistant that:
- Navigates your store's product catalog
- Manages the shopping cart
- Assists in the checkout process
- Supports reverse logistics and returns
- Ensures a smooth, conversational journey for the end customer
Compatible with any VTEX store, with fast deployment and tailor-made customization.
Deployment is 100% funded by AWS during the beta period.
How It Works
Initial Setup
Integration of your store with the Intelligent Assistant platform
Deployment and Training
Fine-tuning the assistant based on your catalog and business rules
Go Live
Your assistant active on all the channels you want: website, WhatsApp, Instagram, and more
Monitoring and Continuous Improvement
Ongoing tracking and enhancements
Benefits for Your Store
- Increased conversion rate
- Reduced costs with human support
- 24/7 support with natural language
- Ease of product returns and exchanges
- Personalization based on customer history
- Plug & play for VTEX environments
AWS Partner and AWS Certified Partner
In 2023, CloudDog accomplished a critical milestone by achieving competence in AWS Control Tower, reinforcing its solid commitment to Amazon Web Services. This journey began in 2019 when the company became an AWS Select Level Partner. Since then, CloudDog has remained committed to AWS, receiving fully support from the firm. CloudDog has received several certifications throughout the years, including becoming the second AWS partner in Brazil to earn Amazon CloudFront Accreditation in 2020. By 2022, the business has gained five additional AWS service specialties, further solidifying its deep knowledge of the AWS ecosystem.
CloudDog achieved the peak of its exceptional journey in 2023, when it became an AWS Advanced Partner, a tribute to its advanced technological expertise and an outstanding record of over 100 successful projects in the AWS Cloud. CloudDog is now fully ready to coordinate flawless migrations of clients' workloads to AWS, delivering exceptional, ongoing outcomes. This accomplishment highlights CloudDog's strong position as a reliable consulting partner inside AWS.
Frequently Asked Questions
What is needed to integrate the assistant into my VTEX store?
You just need to provide us with access to your VTEX environment and some basic information about your catalog. Our team handles the initial setup and customization.
Do I need technical knowledge to use the assistant?
No. The solution is delivered as a managed service. Our team sets everything up and keeps it running for you.
Which channels does the assistant work on?
It can be integrated with your VTEX website, WhatsApp, Instagram, Facebook Messenger, and other customer service channels.
What is the cost to join the beta program?
Deployment and customization are covered by AWS during the beta period. After that, we offer pay-as-you-go plans.
Can the assistant handle exchanges and returns?
Yes. Reverse logistics is one of the assistant’s key features. It guides customers through every step of the return process, based on your store’s policies.
Does the AI understand natural language?
Yes! We use Generative AI powered by AWS technology to understand and respond naturally, just like a human would.
Does my store need to be fully ready to participate?
No. We can activate the assistant even if you’re just starting out with VTEX. The important thing is that your environment is functional.
How long does deployment take?
On average, deployment takes up to 10 business days after we receive your store information.
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